Payroll FAQ's

Senior Payroll Manager: Tawana Button

Lead Payroll Analyst: Payal Upadhyay

Senior Payroll Specialist: Alyssa Peddycoart

Senior Payroll Specialist: Claudia Neal

Payroll Inquiries:  [e-mail]

 To submit any requests please utilize: Payroll Request Form *No employee requests*

 *During Payroll processing period, all inquiries will receive a response within 48 business hours*

*During non-processing periods, all inquiries will receive a response within 24 business hours* 

Frequently Asked Questions (FAQ)

For the full list of FAQ, please see "Payroll FAQ".

Please note that any questions related to hours paid (i.e. clock-in/clock-out, missing hours, holiday/leave pay, etc.) should be directed to your Supervisor (Team Lead) first. Payroll cannot approve or adjust hours in the system, only one's Supervisor may update or approve time in the system. If it is determined there is an error in your time or pay, your Supervisor may request an off-cycle payment be made following the guidelines below. Supervisors with time, attendance or hours questions should direct them to People Service Center.

 

The hours in my paystub do not align with what I was expecting (i.e. missing hours, holiday, OT, etc.), what should I do?

Your Team Lead (Supervisor) is responsible for all time and attendance questions. They will approve all time and should be the first point-of-contact for any questions. Supervisors may reach out to [e-mail] and/or [e-mail] for any additional questions.

When do I get paid? What dates of service are included in my paycheck?

Please see the "Payroll Schedule" tab on this page. This includes all pay dates and the pay periods they cover. You may see your payslip in Workday 2 days prior to payment release (i.e. a payslip for 7/15 may be viewed in Workday on 7/13). Please note there are two schedules; one for Semi-Monthly (Exempt) and one for Bi-Weekly (Non-Exempt). If you are unsure which schedule you follow, please reach out to your Team Lead (Supervisor).

I am a Team Lead (Supervisor) and I approved time for an employee on my team in error (i.e. missed clock-out) and do not know how to fix it.

If you're a Team Lead (Supervisor) and need approved time adjusted for your Employees, you'll need to work with Workday team to adjust hours, clock-in/out, etc. in the system. Please notify [e-mail] as soon as you are aware of the issue to avoid making payments in error and requiring off-cycle checks or adjustments on subsequent paychecks.

I am a Team Lead (Supervisor) and I will be out of the office (PTO, etc.) when time cards need to be approved. Can someone approve them in my absence?

You can assign a delegate for time approvals via Self-Service in Workday; any questions should be directed to [e-mail]. Please see instruction on Adding a Delegate.

Can you explain how 'Holiday Pay' works?

For any questions related to Holiday Pay or Time Away, please see the Time Away page on the Total Rewards Confluence page.

Please note that there are specific requirements regarding scheduled work days, working days before/after holiday, etc. to be eligible for Holiday Pay. Please consult the Time Away page and direct any questions to your Lead/Manager and P-Strat Partner.

Based on 2025 HR Policy and Handbook, To be eligible for holiday pay, a non-exempt employee must: Be a regular. full-time employee; and Be a regularly scheduled to work on an actual or observed holiday.

 

I need to change my home address. How do I do it?

This can only be completed by the Employee and may be done in Workday. For directions or assistance, you can reach out to [e-mail] . Please note- this could require updating tax elections and/or benefits elections, which must be updated by the Employee via Workday.

Managing Your Information- Use the "Edit Your Information" Section

I want to change my work address/location. How do I do it?

Currently, due to COVID, we are not allowing any work locations changes. Any changes to work address/location must be approved by your Supervisor who must get approval from Workday, PSC and Payroll teams. Please note that Employees must be aligned with an existing Oscar Health work location for any changes. Please note- this could require updating tax elections and/or benefits elections, which must be updated by the Employee via Workday.

Remote Work at Oscar- HR Policy

My income tax withholding appear to be different than what I would have expected (too high, too low, etc.). What can I do about that?

We (Oscar) cannot advise you on how to fill out the form based on your personal circumstances. We have found that the 2020 W-4 changes are more confusing than previous years, due to its most significant change being that there are no allowances being used to calculate income withholding going forward. Employees we are no longer able to update exemptions/allowances using numbers (0,1,2 etc.). Instead it is done using a dependent dollar amount which is utilized as part of the new calculation, which takes into account credits you would normally receive during the tax filing period at the end of the year. The lower the dependent amount, the higher the tax withholding. Employees always have the ability to elect additional tax withholdings. We also strongly advise you to utilize the instructions provided below or reach out to a tax advisor for assistance with the correct set up for your personal tax situation Further information can be found here: The IRS has also published Frequently Asked Questions that you may find helpful as you complete the form IRS FAQs on the 2020 Form W-4. They have also set up an IRS’s Tax Withholding Estimator (www.irs.gov/W4App).

I had a Qualifying Life Event (QLE) for which I need to update my benefits. What should I do and/or who should I contact?

You may update your benefits in Workday following the provided guidance. If you are unable to or have any questions, reach out to [e-mail] .

I am going out on Leave, what do I need to do? How will my paycheck be impacted?

Please notify your Team Lead (Supervisor) and the Leaves@ team as soon as you're aware that you will be going out on leave. They will provide all documentation needed and walk you through the process.

I have not seen my health and wellness reimbursements (i.e. Twic) that I submitted for. When can I expect that?

This reimbursement is normally paid in the first or second paycheck of the quarter after submission. Please check out the Well@ Confluence Page for information. For any questions, please reach out to Well@.

I was expecting to get an Employee Referral Bonus in my paycheck, but it is not there. What do I do?

Please reach out to the Referrals Team who handles the submission and approvals of all Employee Referral eligibility and payments.